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Accessibility

Sixthman and Hard Rock Punta Cana are committed to ensuring that EVERY guest has access to the moments that make life ROCK! Please contact Sixthman directly to reserve a wheelchair accessible room as these rooms are not available to book online.

Whether you have traveled around the world and back or this is your first adventure away from your hometown, we understand that our events are unique and that you may have some questions! Our team of trained Guest Service Ninjas are resources available to you now.

At time of booking, please discuss your needs with the Sixthman Guest Services team. Your information and requirements will be sent to Hard Rock Punta Cana approximately 60 days prior to the event. If your needs require more advanced notice, the Sixthman team will notify the resort accordingly.

Approximately 4-6 weeks prior to the festival you will receive additional information regarding how you may contact the resort directly for any additional questions you may have. For more information about accommodations available for guests traveling with special needs, check out our FAQ section below.

 

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Sixthman and Hard Rock Punta Cana are committed to ensuring that EVERY guest has access to the moments that make life ROCK!

Accessible Caribbean Suites (King Bed Only) are available and include wider clearance through doorways, toilet, bathroom rails, shower benches and roll-in showers. The rooms have a ramp to the lower section of the room with the hydro spa tub. Please contact Sixthman directly to reserve a wheelchair accessible room as these rooms are not available to book online.

At time of booking, please discuss your needs with the Sixthman Guest Services team. Your information and requirements will be sent to Hard Rock Punta Cana approximately 60 days prior to the event. If your needs require more advanced notice, the Sixthman team will notify the resort accordingly.

Approximately 4-6 weeks prior to the festival you will receive additional information regarding how you may contact the resort directly for any additional questions you may have.

The resort is equipped with ramps throughout the hotel; including reception, pool and beach areas. There are elevators located in all buildings and lobbies. NOTE: The Element Terrace and Toro Terrace are NOT wheelchair accessible.

While the resort does have a few complimentary support wheelchairs available, if you require mobility assistance for the entirety of the festival, these items are available for rent through the resort's recommended third party company, Handicap Travelers. At time of booking, please discuss your needs with the Sixthman Guest Services team.

Handicap Travelers
Phone: +1-829-778-7125
Email: info@handicaptravelersdr.com
www.handicaptravelersdr.com/

At time of booking, please discuss your needs with the Sixthman Guest Services team by contacting us. We will notify the resort for guests with specific medical dietary restrictions upon request. Mini-refrigerators are available in all rooms for storing insulin.

Yes. Hard Rock Punta Cana accepts service dogs that are trained to perform a specific task. A service dog may be needed for many different conditions, which would be acceptable under the American with Disabilities Act (ADA) guidelines. In accordance with the ADA, Hard Rock Punta Cana does NOT accept “Emotional Support” dogs as service dogs. It is your responsibility to be aware of what is required to travel with a service animal. Proper documentation will be required to be shown upon arrival. 

At time of booking, please discuss your needs with the Sixthman Guest Services team.

If you have any food allergies or a dietary requirement that requires Kosher meals or gluten-free food products, please advise Sixthman at the time of booking. Obtaining the product for many of these requests requires 45 days notice prior to the event, and we want to ensure that the resort is able to fulfill your request. We cannot guarantee requests made within 45 days of festival date.

The Hard Rock Punta Cana is equipped with a 24-hour medical center.

Whether you are admitted to the resort's medical center or a medical facility in Punta Cana, your medical expenses will be your out-of-pocket responsibility. Most standard health insurance policies do not cover treatment outside of the US. Please check with your insurance provider for more information.

To ensure that you have assistance with medical expenses during your trip, we strongly recommend the purchase of travel protection. Sixthman offers you a leading travel protection plan through our partnership with Travel Insured International. To discuss questions and pricing for insurance coverage, please contact Sixthman Guest Services.

 

 

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