Smoking is prohibited indoors, in the pools, directly in front of the main stage as well as outdoor dining areas. This includes regular cigarettes, electronic cigarettes, cigars or pipes.

Guests are permitted to smoke on their balconies. However, smoking inside your room is prohibited & may result in a cleaning charge added to your resort account. If cigarette burns on furniture, linens, towels or carpeting are detected; guests will be advised and charged for the damages. Electronic cigarettes cannot be used in public areas where there is a No Smoking policy in force.

You are welcome to bring your own beverages to the resort (including booze*!) 

You are also welcome to bring your own food, you'll just need to fill out a form when checking in at the Hard Rock letting them know what you have. 

*Please remember that you can only bring 1 liter of alcohol into the DR, so if you want anything more than that, you'd need to stop at a store in Punta Cana. 

Fixed lens camera photography is permitted everywhere on the resort, but please refrain from flash photography and use of tablets, iPads, selfie sticks, etc. at Woodstock Plaza. Use of audio recording devices, professional cameras (video or still), or detachable lens cameras will not be permitted at performances.

The Dominican Republic regulates several items that visitors can bring into the country. Up to 200 cigarettes (1 carton), 1 liter of alcohol, and gifts not exceeding $100(USD) can be brought into the country duty-free.

Find a Sixthman staff member and clue them in (we’re in the blue & white uniforms with our company logo on the front), or a member of our security team (they’re in the neon yellow shirts).

If you need medical help, just ask. All medical help provided is confidential. 

All guests are required to carry a valid passport, not expiring within six (6) months of the return of your trip. Read more here. 

Also - be sure to pack your passport in your carry on bag so that there's no chance of losing it!

While the resort does have a few complimentary support wheelchairs available, if you require mobility assistance for the entirety of the festival, wheelchairs, scooters, and mobility assistive devices are available for rent through the resort's recommended third-party company, Handicap Travelers. 

Handicap Travelers
Phone: +1-829-778-7125
Email: info@handicaptravelersdr.com
www.handicaptravelersdr.com/

We will have 5 beach wheelchairs on site for mobility impaired guests to use free of charge! These will be available on a first come, first served basis and will be parked next to the Eclipse Pool. We kindly ask that you return them there once you are finished and that you don't use them for more than a couple of hours at a time so that any guests who want to are able to use them throughout the week. If you'd like to rent a beach wheelchair for personal use every day, you can do so with Handicap Travelers!

The trams at the Hard Rock are not equipped with a wheelchair lift. If you can get out of your wheelchair and step up onto the cart, the drivers will be more than happy to help you on and off of the tram. 

If you are arriving to the Hard Rock on the 5th or 6th and/or leaving on the 10th or 11th, your shuttle will be provided by Sixthman. If you've told us that you will be using a wheelchair or scooter, we will make sure that there's an accessible van waiting when you land. If you have yet to tell us of your needs, please reach out to our team ASAP. 

Check out our helpful packing list here to make sure you're all set!

If you're arriving on May 5th or 6th and/or leaving on May 10th or 11th, your shuttles to and from the Punta Cana Airport will be provided by us free of charge. We'll email you exact details and what the shuttles will look like prior to the event!

If you're arriving or leaving on any other days, send an email to the Hard Rock's Transportation Department (transferpc@hrhcpuntacana.com) to book your own transportation to and from the resort!

Everything you'll need during the festival will be found on our app! From the schedule to a map to FAQs, it has it all. We'll also be sending out any scehdule changes or important announcements via push notifications, so be sure to allow those within the "Settings" section of the app. 

It will be available for download soon!

Once you get to the resort, bellhops will check your bags, so that your hands are free for check in and a high five! Your bags will be delivered to your room by 7pm. Be sure to keep your passport, credit card, important medications and any other things you might need immediately with you in your purse or backpack.

Nothing says your vacation has officially started like a high five from our Sixthman team! Your Warrior, Sixthman Carlee, will be waiting to high five each and every one of you as you arrive at the resort!

Remember, this is an all-inclusive resort and most things are included! However, if you'd like the purchase trinkets, merch, spa treatments, or other things not listed here, you can purchase those seperately!

Most purchases at the resort can be made with your keycard or directly with a credit card! 

You will have the option to attach a credit card to your room at check-in. Any purchases made with your keycard will be put on your tab and charged to your credit card upon check out. 

Items purchased in the festival's Merch Store, airbrush pieces by Keith Bell, and tattoos by Wholeshot Tattoo can only be purchased with a credit card. 

You are welcome to check in before 3pm, but we cannot guarantee that your room will be ready before then. If it's not ready when you arrive, you're welcome to enjoy the resort amenities while you wait and a bellhop will still take your bags and deliver them to your room later in the afternoon!

All restaurants at the resort are included except for the one in the casino! Take a look at your options.

Reservations are recommended, but not required and you can make them with the hostess stand in front of Eclipse Terrace or by dialing "7777" on your room's phone. 

Everything you'll need during the festival will be found on our app! From the schedule to a map to FAQs, it has it all. We'll also be sending out any scehdule changes or important announcements via push notifications, so be sure to allow those within the "Settings" section of the app. 

It will be available for download soon!

You can view the event schedule on our website HERE!

During the festival, the schedule will be visible on the Kid Rock Beach App!

Our Sixthman team is happy to answer any questions you may have! Stop by our Sixthman Info Desk in the Convention Center or visit our satellite location by the Central Pool!

If you miss us, just look for any Sixthman staffer (we're in the blue shirts), and we're happy to assist you with any questions.

Check back soon for exact hours. 

Our Merch Store is open on the first day (May 6th) from 5pm-8pm and every other day from 10am-8pm. 

Both Airbrush and Tattoo will be located in the Avalon Ballroom within the Convention Center (right by our Merch Store!)

Check back soon for their hours. 

If you're seeking some adventure, check out the Hard Rock's Excursion Booth by the Eclipse Pool during posted hours! They have all sorts of trips for you to experience the fun that Punta Cana has to offer!

*Excursions can not be purchased using Resort Credits.

Visit our official Kid Rock's Chillin' The Most Flyin' High Island Jam Merch Store in the Avalon Ballroom in the Convention Center to purchase all official event merch. It's open on the first day (May 6th) from 5pm-8pm and every other day from 10am-8pm. 

Please Note: All purchases made in our merch store must be made with a credit card, not your room keycard. 

The trams at the Hard Rock are not equipped with a wheelchair lift. If you can get out of your wheelchair and step up onto the cart, the drivers will be more than happy to help you on and off of the tram. 

We will have 5 beach wheelchairs on site for mobility impaired guests to use free of charge! These will be available on a first come, first served basis and will be parked next to the Eclipse Pool. We kindly ask that you return them there once you are finished and that you don't use them for more than a couple of hours at a time so that any guests who want to are able to use them throughout the week.

At check-in, all Island Jam guests will recieve red wristbands (shown below) which is what you'll show to gain access to our programming! The only exception are minors under the age of 18. They will not get a red wristband, but rather a green wristband, which allows bartenders to differentiate them.

The Hard Rock is a large property, but most of the action takes place in the middle of the resort! Take a look at the map to fimiliarize yourself ahead of time and don't forget that tram runs 24 hours, arriving about every 10 minutes. Pick up locations are all over the property!

The resort has free WiFi that spans the entire property, so staying connected with other guests is easy! If you have an iPhone, you can use iMessage, but in order to keep up with your friends with Androids, we suggest downloading WhatsApp. It's a free WiFi based messaging service that can help keep you connected with all of your fellow Chillers!

No problem! Visit the Hard Rock Guest Services in the main Lobby. They're open 24 hours and can replace your keycard.

Ready to win big? We hope so because the Vegas-style casino at the Hard Rock is open 24/7! Please remember that alcoholic beverages in the Casino are not included as part of your vacation package, except while gambling.

There are a ton of pools at the resort for y'all to enjoy during the day! For your safety, all of the pools will close at 7:00pm except the Eclipse Pool, which will stay open until 10:00pm every night. 

Head to The Boulevard! There are tons of stores in there that have anything you might need!